Exchange Policy
Eligibility for Exchange:
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Exchanges are accepted within 7 days of purchase.
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The item must be unused, undamaged, and in its original packaging, including all tags and labels.
Free Exchanges:
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The company covers exchange shipping costs if the wrong size, wrong color, defective, or damaged item was delivered.
Customer-Initiated Exchanges:
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If the customer wishes to exchange an item for personal reasons (e.g., change of size, color preference, or change of mind), the customer will be responsible for all shipping charges.
Non-Exchangeable Items:
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Items showing signs of use, washing, damage caused by the customer, or missing original tags and packaging will not be eligible for exchange.
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Items marked as non-exchangeable are not eligible for exchange.
Exchange Process:
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Once the exchanged item is received and inspected, the replacement item will be dispatched within 7 days, subject to stock availability.
Exchange Policy:
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Exchanges for a different size or color are allowed if the requested item is available in stock.
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No refunds or returns are offered under any circumstances.
Damage Reporting:
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Any damage, defect, or incorrect item must be reported within 48 hours of receiving the order, along with clear photographic evidence.
How to Request an Exchange:
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Contact customer service to initiate the exchange process.
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Provide your order number, reason for exchange, and photographic evidence if applicable.
Exchange Shipping Instructions:
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Properly pack the item to avoid damage during transit.
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For approved free exchanges, the company will provide exchange instructions.
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For customer-requested exchanges, shipping arrangements and charges will be the customer's responsibility.
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This policy ensures a smooth and hassle-free experience for all our customers while maintaining fairness for both parties.